Refund Policy

Last Updated: August 11, 2025

At Syloreneonix, we are committed to providing high-quality online workshops and educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our digital education platform.

General Refund Terms

All purchases made through our platform are subject to the terms outlined in this policy. By enrolling in any workshop, course, or purchasing any service, you acknowledge and agree to these refund terms.

Eligibility for Refunds

Refund eligibility depends on several factors including the type of service purchased, the timing of your request, and your level of engagement with the content.

Workshop and Course Refunds

You may be eligible for a refund under the following circumstances:

• You request a refund within 14 days of purchase
• You have accessed less than 20% of the course content or workshop materials
• You have not downloaded any certificates of completion
• You have not participated in live sessions or interactive workshops

Non-Refundable Items

The following items and services are non-refundable:

• One-on-one coaching sessions that have already taken place
• Live workshop sessions you have attended
• Completed courses where you have received a certificate
• Digital downloads that have been accessed
• Subscription services after the first 14 days
• Promotional or discounted items marked as final sale

Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at help@syloreneonix.com
2. Include your order number and registered email address
3. Provide a brief explanation of your refund request
4. Allow up to 5 business days for review of your request

Processing Time

Once your refund request is approved, please allow the following timeframes:

• Refund approval notification: 5 business days
• Processing to original payment method: 7 to 10 business days
• Bank or credit card posting: varies by financial institution

Subscription Services

For subscription-based services, the following terms apply:

Monthly Subscriptions

You may cancel your monthly subscription at any time. If cancelled within the first 14 days of your initial subscription, you may receive a full refund. No refunds are provided for partial months or subsequent billing periods.

Annual Subscriptions

Annual subscriptions may be refunded on a pro-rata basis if requested within 30 days of purchase and less than 20% of content has been accessed. After 30 days, no refunds will be provided for annual subscriptions.

Technical Issues

If you experience technical difficulties that prevent you from accessing course content, please contact our support team immediately. We will work to resolve technical issues within 48 hours. If we are unable to resolve the issue, you may be eligible for a full refund.

Quality Guarantee

We stand behind the quality of our educational content. If you believe a workshop or course does not meet the described learning outcomes, please contact us within 14 days with specific feedback. We will review your concerns and may offer:

• Access to alternative course materials
• Credit toward another workshop
• Full or partial refund based on circumstances

Payment Method Specific Terms

Refunds are processed to the original payment method used for purchase. Please note:

• Credit card refunds appear as credits on your statement
• PayPal refunds are returned to your PayPal account
• Bank transfer refunds require additional processing time
• Gift card or promotional credit purchases are refunded as platform credit

Exceptional Circumstances

We understand that unforeseen circumstances may arise. In cases of medical emergency, family bereavement, or other significant life events, please contact our support team. We will review requests for exceptions to this policy on a case-by-case basis.

Partial Refunds

In certain situations, partial refunds may be granted:

• Course content was partially accessed but found unsuitable
• Technical issues affected a portion of your learning experience
• You withdrew from a workshop before completion

Partial refund amounts are determined at our discretion based on content accessed and time elapsed.

Denied Refund Requests

Refund requests may be denied if:

• The request is made beyond the eligible timeframe
• Significant portions of content have been accessed
• Certificates or completion credentials have been issued
• The request appears to violate our terms of service
• Previous refund requests suggest pattern abuse

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Initiating a chargeback without first attempting to resolve the issue with our team may result in suspension of your account and denial of future service access.

Changes to Scheduled Workshops

If we need to cancel or reschedule a live workshop, you will be offered:

• Full refund of the workshop fee
• Transfer to the next available session
• Credit toward another workshop of equal or greater value

Bundle and Package Purchases

For bundled courses or package deals, refunds are calculated based on the individual component prices. If you have accessed some courses within a bundle, only the unused portions may be eligible for refund, subject to standard refund terms.

Currency and Exchange Rates

All refunds are processed in the original transaction currency. If exchange rates have fluctuated between purchase and refund, the refunded amount may differ from the original amount charged in your local currency.

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: help@syloreneonix.com
Phone: +61407329424
Address: 228a Harbour Drv, Coffs Harbour, NSW, 2450, Australia

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the updated policy. The date of the last update is shown at the top of this page.

Disputes

If you disagree with a refund decision, you may request a review by submitting a written appeal to our support team within 14 days of the original decision. All appeals will be reviewed by senior management and a final decision will be communicated within 10 business days.